Hotwire reviews? What do people say on Yelp, Reddit, BBB, and Glassdoor?

Is Hotwire a safe and legitimate site to use? How do customers rate Hotwire? Is Hotwire a scam, what are the most common complaints?
Hotwire's customer service are rated: 2.0 - 1 ratings

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Knoji Staff
130
Posted Jul 2, 2018

Yelp

Generally, the feedback on Hotwire on Yelp has been negative. They've been rated at approximately 1 stars by customers on Yelp. It appears that users on Yelp who have experience with Hotwire locally have had some problems or issues with their customer service, and therefore have given them low ratings.

You can see Hotwire's Yelp reviews here.

Better Business Bureau (BBB)

Hotwire has a mid-range to positive rating on BBB of between B- to B+. The Better Business Bureau has enough data on Hotwire to assign a grade to them, and they've assigned them a generally positive score. Most likely, Hotwire has responded in a timely fashion to the majority of customer complaints such that most customers have been satisfied and the BBB has recorded a generally positive score for the company. It is possible that some customer complaints were not resolved to the satisfaction of the customer, leading to a slightly decreased BBB rating.

You can see Hotwire's BBB rating and scorecard here.

Glassdoor

Hotwire has positive feedback and reviews on Glassdoor. Out of 182 ratings Hotwire has received a 4 star rating by employees and former employees. This indicates that Hotwire has sound employment policies, treats its employees well, and addresses any issues professionally.

You can see Hotwire's Glassdoor reviews here.

Trustpilot

Consumers on Trustpilot have generally given Hotwire negative ratings. Consumers have posted 499 ratings on Trustpilot and given them roughly 1 stars. Trustpilot users seem to be talking about problems or issues with Hotwire's service, and have assigned them lower ratings.

You can see Hotwire's Trustpilot reviews here.

Reddit

We found a thread on Reddit where users have shared their experiences with Hotwire.

Generally, the feedback on Hotwire among Redditors has been positive. Most of the responses to this thread about Hotwire were from people who had experience with this brand and posted positive feedback.

You can see the full Reddit thread on 'Hotwire' here.

Shopping tip: (October 22, 2018): Use promo code SUNNYESCAPE to save $25 off at hotwire.com — redeem it here. You can also view more Hotwire promo codes.

. You can also view all 0 stores that offer reviews across all categories.

This user rated Hotwire's customer service: 2.0
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Not helpful
Rated 4.1 - 33 reviews

About Hotwire

Hotwire is a major travel booking tools company operating the e-commerce site hotwire.com. Hotwire sells its products and services in the travel booking tools vertical, offering discounts and promo codes to its customers infrequently. Hotwire is very well-regarded among shoppers on Knoji, with 33 ratings and an average rating of 4.1 stars. Hotwire scores very highly compared to other brands in the travel booking tools industry, providing 11 e-commerce features to better serve its customers.

Hotwire's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
It appears that Hotwire may not offer free returns & exchanges currently. Read full answer >>
International Shipping:
Maybe
It appears that Hotwire may not offer international shipping currently. Read full answer >>
Payment Options
Debit & Prepaid Cards:
Yes
Hotwire accepts debit & prepaid cards for qualifying orders and customers, according to their debit & prepaid cards policies. See policies and program details on their debit & prepaid card support page. Read full answer >>
PayPal:
Yes
Hotwire accepts PayPal for qualifying orders and customers, according to their PayPal policies. See policies and program details on their PayPal support page. Read full answer >>
Apple Pay:
Maybe
It appears that Hotwire may not accept Apple Pay currently. Read full answer >>
Google Pay:
Maybe
It appears that Hotwire may not accept Google Pay currently. Read full answer >>
Discount Policies
Promo Codes:
Yes
Hotwire supports a promo code box on their website. Check the Hotwire promo codes page for the latest coupon codes from Hotwire. Read full answer >>
Sales:
Yes
Hotwire runs a clearance and promotions page on their website. Check the official Hotwire sales page for the latest discounted prices and sales directly from Hotwire Read full answer >>
Military Discounts:
Maybe
It appears that Hotwire may not offer military discounts currently. Read full answer >>
Official Coupons Page:
Yes
Hotwire offers their own coupons and promotions page on their website. Check the official Hotwire coupons page for the latest offers directly from Hotwire Read full answer >>
Student Discounts:
Maybe
It appears that Hotwire may not offer student discounts currently. Read full answer >>
Price Matching:
Yes
Hotwire has a price matching and price adjustment policy. Get discounted pricing from Hotwire if you find a lower price on another website. See program details on their official price matching page. Read full answer >>
Birthday Discounts:
Maybe
It appears that Hotwire may not offer birthday discounts currently. Read full answer >>
Senior Discounts:
Maybe
It appears that Hotwire may not offer senior discounts currently. Read full answer >>
Competitor Coupons:
Maybe
It appears that Hotwire may not accept competitor coupons currently. Read full answer >>
Coupon Stacking:
Maybe
It appears that Hotwire may not allow coupon stacking currently. Read full answer >>
Customer Service Features
Contact Information:
Yes
Hotwire offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Read full answer >>
Loyalty Programs:
Maybe
It appears that Hotwire may not offer loyalty programs currently. Read full answer >>
Social Media Pages:
Maybe
It appears that Hotwire may not offer social media pages currently. Read full answer >>
Reviews:
Maybe
It appears that Hotwire may not offer reviews currently. Read full answer >>
Financing Options
Affirm Financing:
Maybe
It appears that Hotwire may not accept Affirm financing currently. Read full answer >>
Klarna Financing:
Maybe
It appears that Hotwire may not accept Klarna financing currently. Read full answer >>
Afterpay Financing:
Maybe
It appears that Hotwire may not accept Afterpay financing currently. Read full answer >>
Bread Financing:
Maybe
It appears that Hotwire may not accept Bread financing currently. Read full answer >>
Website Features
Website Security & Privacy:
Maybe
It appears that Hotwire may not offer website security & privacy currently. Read full answer >>
Mobile Apps:
Yes
Hotwire offers mobile apps for qualifying orders and customers, according to their mobile apps policies. See policies and program details on their mobile app availability page. Read full answer >>
Marketing Programs
Affiliate Programs:
Yes
Hotwire offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Read full answer >>
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